Payment taken, entries missing
If you were charged but cannot see your entries, do not pay again while the payment is being checked. Send us your order reference, payment date, amount and campaign name.
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Payment, entries, signing in, refunds and complaints — linked to your order where possible.
If you were charged but cannot see your entries, do not pay again while the payment is being checked. Send us your order reference, payment date, amount and campaign name.
Get help →Your payment is awaiting confirmation. Your entries are confirmed only when they appear in your account with their entry numbers.
Get help →Contact us with your order reference and the dates and amounts of the charges. Do not send full card details.
Get help →Check your country code and mobile number. Select Change number to correct the number entered. If you no longer have access to your registered number, contact support.
Get help →Send us your order reference and the reason for your request. We will review it under the applicable rules and your statutory rights. A request does not itself confirm a refund.
Get help →Tell us what happened, include any previous support reference, and explain the resolution you are requesting.
Get help →Keep it safe. Never send passwords, verification codes, full card details or identity documents through this form.
Pick the closest topic above, or just write to us — you will get a reference number straight away.
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